"There's no 'I' in team" is one of my most despised business cliches. In this post, I'm going to look at two words also beginning with "i" to explain why it's such an awful saying; incentives and identity. If, like me, you've heard that phrase and felt oddly queasy, then this post might go so way to explaining why. Typically, organisations tend to use "incentives" to mean job-related perks, like financial rewards for hitting targets or free access to gyms. These incentive schemes are all about giving the individual employee a reason to behave in a certain, narrow way. All are doomed to fail . Whilst these schemes might give a quick boost to some metrics, the way they distort business process makes them more expensive than the value they create. Worse, incentive schemes like this are inherently anti-lean. I'm going to write more on lean process, and its benefits from a psychological perspective, in a future post, but for now ...
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